Privacy Policy

1. Information We Collect

Information You Provide

We collect personal information you voluntarily submit through our Website, including:

• Contact information, such as your name, phone number, and email address
• Consultation details, such as your preferred consultation type, the nature of your legal matter, and a brief description of your situation
• Communications you send to us, including through website forms, chat features, or voice messages

Information Collected Automatically

When you visit our Website, certain information is collected automatically by our web servers, including:

• Internet Protocol (IP) address
• Browser type and operating system
• Pages viewed and date/time of your visit
• Referring website address

Cookies and Tracking Technologies

We use cookies and similar technologies to understand how visitors interact with our Website and to measure the effectiveness of our advertising. These technologies are only activated after you provide your consent through our cookie banner. The tracking tools we use include:

• Website analytics to understand which pages visitors view, how long they stay, and where they came from
• Advertising conversion tracking to measure when a visitor who clicked one of our ads completes a consultation booking
• Social media tracking to measure the performance of our social media advertising

You can accept or decline cookies when you first visit our Website. If you decline, no tracking cookies will be set and your browsing will not be tracked. You can change your preference at any time by clearing your browser cookies and revisiting the Website.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage your consultation appointments
• Verify your identity through phone number verification
• Send you appointment reminders and confirmations via text message
• Respond to your inquiries and communicate with you about our services
• Process and, where applicable, transcribe messages you submit through our website tools
• Maintain internal business and record-keeping purposes
• Improve the functionality and performance of our Website
• Comply with applicable legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with:

• Service providers who assist us in operating our business, including providers of cloud hosting, appointment scheduling, business communications (including SMS), and internal record-keeping systems. These providers access your information only as necessary to perform services on our behalf.
• Legal authorities when required by law, court order, subpoena, or governmental regulation, or to protect our rights, property, or safety.
• Business transfers in connection with a merger, acquisition, or sale of business assets, in which case your information may be transferred as part of that transaction.

4. Text Message Communications

If you provide your phone number during the consultation booking process, we may send you text messages including verification codes, appointment confirmations, and appointment reminders. By providing your phone number and completing the verification process, you consent to receive these messages.

• Message frequency varies; typically 2–4 messages per booking
• Message and data rates may apply
• You may opt out at any time by replying STOP to any message or by contacting us directly
• Your consent to receive text messages is not a condition of purchasing any services
• We do not share your phone number or SMS consent with third parties for their marketing purposes

5. Sensitive Information

Our consultation booking form asks for a brief description of your legal situation. Please be mindful of the information you share through our Website:

• Information submitted through our Website is transmitted over the internet and stored electronically
• As a Legal Document Assistant, we are not attorneys, and communications with us are not protected by attorney-client privilege
• We recommend limiting the detail of sensitive personal information shared through website forms. Specific case details should be discussed during your scheduled consultation

Do not submit Social Security numbers, financial account numbers, or other highly sensitive personal information through our Website forms.

6. AI-Powered Features

We may use automated tools, including artificial intelligence technologies, to assist in processing your submissions. This may include:

• Transcription of voice messages you submit through our Website
• Automated responses to common inquiries via chat features
• Processing of form submissions to facilitate our services

AI-generated responses are informational only and do not constitute legal advice. Voice recordings, transcriptions, and chat messages are subject to the same data handling practices described in this policy.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including to provide our services, maintain business records, resolve disputes, and comply with our legal obligations. When your information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.

Temporary data, such as phone verification codes, is automatically deleted within minutes of use or expiration.

9. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request to know what personal information we hold about you.
• Correction: You may request that we correct inaccurate personal information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions, such as when retention is required for legal compliance or to complete a transaction you initiated.
• SMS Opt-Out: You may stop receiving text messages by replying STOP to any message or by contacting us.

To exercise any of these rights, contact us using the information in Section 12 below. We will respond to your request within a reasonable timeframe.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated effective date. Your continued use of our Website after any changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: